(http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library)
The Information Technology Infrastructure Library (ITIL) is a set of concepts and practices for managing Information Technology (IT) services (ITSM), IT development and IT operations.
ITIL gives detailed descriptions of a number of important IT practices and provides comprehensive checklists, tasks and procedures that any IT organization can tailor to its needs. ITIL is published in a series of books, each of which covers an IT management topic.(http://tanmia.sfd.gov.sa/workshops/ITIL%20Presentation.pdf)
ITIL is the application of the science of management to information technology. This knowledge is captured in a library of over forty books that outline a process-based set of best practices for IT Service Management (ITSM).
ITIL is all about which processes need to be realized within the organisation for management and operation of the IT infrastructure to promote optimal service provision to the customer of the services at justifiable costs.
(http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library)
Sections of ITIL
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